Fare Information

Getting on the train is quick and easy. You do not need to deposit or show a ticket or pass every time you ride; however, you must keep your ticket handy to show during random spot checks.

It is very important that your ticket (your proof of payment) indicates the correct fare zones. Your fare zones are printed on your ticket based on the origin and destination you told the ticket seller.

Read about using two-ride and 10-ride tickets.

A transit enforcement officer, customer attendant, bus driver, or other proper authority can ask to see your ticket on the train or bus, or in any other fare-paid area of the GO system. If you cannot show a ticket, you are liable to be fined.

Bus drivers inspect tickets and passes when you board and exit the bus.

Tickets and passes are available from:

• GO Train stations, GO Bus terminals, and GO Transit ticket agencies. See ticket sales hours at all GO locations.
• GO Bus drivers (single-ride tickets, day passes, and group passes only)
  Note: Passengers travelling on the Oshawa Hwy. 2 Express GO Bus service (route 95) are encouraged to purchase tickets in advance at a GO Train station, bus terminal, or ticket agency, rather than from bus drivers.
• Automated ticket vending machines (single-ride tickets or day passes). These machines are found at most GO Train stations, and accept credit cards, debit cards, and coins*. Choose your station from a list of all GO locations to find out if it has a ticket vending machine.
  *Machines at Clarkson, Long Branch, Mimico, and Bloor GO Stations do not accept cash

You can pay for your tickets or passes with cash (Canadian or U.S.) or traveller’s cheques. If you’re buying your tickets or passes at a GO Train station, a ticket vending machine*, or at the Newmarket, Yorkdale, York Mills, or Union Station GO Bus Terminal, you can also pay with Visa, MasterCard, American Express, or debit card.

*Machines at Clarkson, Long Branch, Mimico, and Bloor GO Stations do not accept cash

Here are some simple tips to make purchasing your ticket easier:

• Buy your monthly pass before month’s end. Monthly passes go on sale 10 days before the beginning of the month, and line-ups are generally much longer at the very end and very beginning of the month.
• To avoid line-ups when buying your adult or student monthly pass, use GO’s Ticket Express form (pdf). Download, fill out, then print the form, and fax it to 416.601.0502 or drop it off at Union Station’s Customer Service Centre. Please allow two full business days to process your pass. Blank Ticket Express forms can also be picked up at Union Station’s Customer Service Centre.
• Buy your tickets or passes at your home station or at your local GO Transit ticket agency instead of at Union Station. Make sure to check your home station’s ticket sales hours first. Check the list of stations, terminals, and ticket agencies to find out if there’s a ticket agency near you.

Many local transit systems connect with the GO Train in your community, so why not leave your car at home? You'll find out how easy it is, and how it can save you money. GO subsidizes your fare and gets you a discounted ride to or from a GO Train station on many local transit systems. All you need to do is show your GO ticket or pass to the bus driver.

Discounts are available on many local transit systems for regular GO customers.

We will refund the applicable value for the unused portion of 10-ride tickets within 30 days of purchase. Unused portions of an adult, student, senior, or child monthly pass may be refunded within the month it is valid; see the refund calculation below to determine your refund value. These are the only ticket types that are eligible for refunds.

Here is how a 10-ride refund is determined:

• Start with the total cost of the 10-ride ticket
• Deduct this amount: the number of trips that have been used, multiplied by the regular, non-discounted single fare for the trip
• Your refund is the amount that remains

Here is how a monthly pass refund is determined:

• Start with the total cost of the pass
• Deduct this amount: the number of days the pass was used (from the first of the month up to and including the date it was turned in), multiplied by two trips per day, then multiplied by the regular, non-discounted single fare for the trip
• Your refund is the amount that remains

Refund requests must be made by mail to our head office. A 15% administration fee is applied to each processed request. To submit a refund request, please ask for a Refund Application Form and an addressed return envelope at your station. We also offer a printable version of the refund request form in pdf format. The mailing address is included on the form.

Unused GO tickets and passes can be exchanged or upgraded for tickets or passes of higher value, with no processing fee.